Updated: December 2018

Pay what you want services

No refund will be provided for ‘pay-what-you-want’ services, however these can be cancelled at anytime and no further fees will apply (7 days notice required before the renewal period).

Pay-want-you-want subscription levels can be changed at anytime. If the fee level is changed, the new service fee will be charged starting on the next renewal date, with a prorated adjustment applied based on the fee change and remaining time before renewal. If the service renewal frequency is changed from monthly to annually (or vice versa), a fee adjustment will be made to reflect the new fee level and renewal frequency, and an additional charge will be applied or refund provided.

To initiate a cancellation of a pay-want-you-want service, contact us.

Not as advertised

MySail Pty Ltd provides a refund for online services where the service is not as advertised. To initiate a refund, contact us.

Refund process

Approved refunds will be processed within 14 days. Refunds will be returned to the same account as the original sale.