MySail Frequently Asked Questions (FAQ’s)

Is there any cost for using MySail?

MySail is currently offered cost and ad free to all users. No payment information is required to sign-up.

As we develop the product further there may be costs for premium accounts and features. We will let you know in advance of any changes to the pricing structure of MySail, so you can decide if you want to use premium services or stay on a free account. In the future we may also include advertising in order to maintain free services for you.

 

 

How do I edit or cancel an event in MySail?

 

To edit event details or cancel races and events, go to the My Schedule page, find the event you want to edit, and click ‘View Event.’ This brings up the events management page that shows current events and crew details.

Next click Edit Event. This will bring you to a page that looks very similar to the page you used to create the event. You can edit all of the event details here, or add more crew by selecting them from the list. If you make changes to the event details, we suggest sending an email to the crew to let them know about the change (they will see this change when logged into their account, but will not receive a notification of the change from MySail).

If you cancel the event or invite additional crew, MySail sends an email notification to the crew to let them know about the invitation or cancellation.

Note: You are not able to change the event date – if the date of the event has changed you will need to cancel and re-schedule the event.

This short video shows you how to schedule and manage your races and events in MySail.

Manage your Races & Events with MySail

How do I schedule races in MySail?

To schedule races, you need to have registered a yacht account and be signed into MySail.

Go to the My Schedule page through the link in the navigation bar, then click Schedule Event. In the Schedule Event page enter the race or event details, enter the date (or multiple dates) and time you want crew to arrive, and select crew to invite. You can select individual crew or click ‘Toggle All’ to invite your entire crew list.

Note: if you haven’t already added in your crew list, you should go to the My Crew page to do this first, before scheduling an event.

This short video will show you how to schedule and manage your races and events in MySail.

Manage your Races & Events with MySail

How do I set-up my new account in MySail?

This short video will show you how to set-up your yacht account and get started with MySail:

Getting Started with MySail for Yacht Owners

How do I create my Crew Profile?

To create a crew profile you need to have registered an account and be signed into MySail. Anyone can create a crew profile.

Click on the link that shows your name in the top right of the navigation bar, then click Crew Profile.

This will take you through a 3-step process to create your crew profile. You will need to complete all required questions on each page, before saving and moving to the next page (marked with an *). Once you have completed all three pages your crew profile is complete and will be visible for others to view in the crew search section (CONNECT).

 

How do I create my Yacht Profile?

To create a yacht profile, you need to have registered a yacht account and be signed into MySail.

Click on the link that shows your name in the top right of the navigation bar, then click Yacht Profile.

This will take you through a 3-step process to create your yacht profile. You will need to complete all required questions on each page, before saving and moving to the next page (marked with an *). Once you have completed all three pages your yacht profile is complete and will be visible for others to view in the yacht search section (CONNECT).

This short video explains how to create your yacht profile and find crew in MySail.

Create your Yacht Profile and Find Crew with MySail

How do I add crew to my crew list?

To add crew to your crew list, you need to have registered a yacht account and be logged into MySail.

You can add crew to your crew list at any time through the My Crew link in the navigation bar.

On the My Crew page, enter the email address or email addresses in the box titled ‘CREW EMAIL*’ and click Add. Multiple email addresses need to be separated by a comma (,) or semi-colon (;). If you get an error, check that you do not have an additional comma or semi-colon at the end of the list, and that all email addresses are correct.

This video shows you how to set-up your MySail account and add your crew list.

Getting Started with MySail for Yacht Owners

What information is viewable to other users when I set-up a MySail account?

 

When you first create your MySail account, this is private by default. We do not publish anything on the site unless you create a Crew Profile or Yacht Profile, which are published on the site once complete.

You email address, full name and phone number are never shared through your public profile. These details are available to crew that you add to your crew list and yachts that you sail with, when they add you to their crew list (they need to have your email address in order to do this).

How is the information in the Settings page used?

Your full name, email address and phone number are not shared with other users in your crew or yacht profile.

The personal details you enter in the Settings page are shared with yachts and crew that you sail with. If you are a yacht owner, this happens when you invite these crew to an event through MySail. If you are a crew, this happens when you are added to a yacht’s crew list. If you create a crew profile, then your first name and last initial is used as your user name.

 

How do I sign-up for MySail?

Signing up for MySail is quick and easy.

Simply go to signup.mysail.team, select whether you want to register as a crew member or yacht owner, enter your details and press Register.

If you are a yacht owner or crew manager and would like to use MySail to manage your race team, you should register a yacht account. If you are a sailors looking for new crewing opportunities, then register a crew account.

 

How do I Respond to Race & Event Invitations?

When a skipper invites you to a race or event in MySail, an email notification is sent to the email address you used to sign-up.

To respond to the invitation, click the link in this email or log into your MySail account and go to the My Schedule page to see a list of upcoming events. By default, the event listing status will show as Invited. Click on the status to select whether you’re Available, Maybe or Not Available.

You can change your response at anytime, but once you select a response you cannot go back to the Invited status. If you change your response close to the race or event, we suggest you also contact your skipper directly to make sure they don’t end up short handed.